"I just want to give you an extra big THANK YOU!!!! For all your help yesterday and today making the impossible happen with this award.
When they asked us near the end of the day on a Thursday for an engraved award by early next week, I felt ill in my stomach. This is very high profile and saying no wasn’t an option so I really appreciate you going the extra mile like you did to find a wonderful solution. Please thank your vendor for us as well. I know we were asking a lot and I can’t thank you enough.
You and the vendor made us look like stars to a very demanding internal customer and we REALLY appreciate it.
"Birch Tree is a standout in the thick forest of mediocre promotions vendors. Birch Tree is a branding partner; a clever, thoughtful, vendor who gives high value for every penny spent, and will soon make themselves invaluable to you and your business.
Birch Tree Promotions is great at being aware of all of their orders. I was in a position with my last employer in which all of our global offices would contact Katie directly to place orders, and I was her central contact. Katie would submit a spreadsheet at the end of each week keeping me informed of the recent orders she had placed, who they were for, which office and details of the items. This kind of customer service cannot be found elsewhere, and truly shows the care and attention Katie gives to each customer.
Despite an ocean between us, Birch Tree Promotions has been truly a great partner to work with. They try to listen and understand our needs and work around the clock to provide us with gift proposals which are exactly what we were looking for if not more!"
"Everything you do is top notch. Your level of customer service is exceptional and I wouldn’t hesitate to recommend you to others. Everyone on your team is a joy to work with."
"In my marketing role, I tend to take a promotional product idea about 80% of the way – Birch Tree completes the creative cycle each and every time. They “get” what I am trying to accomplish and always exceed my expectations."
"Birch Tree is run with common sense, intelligence and efficiency. This makes it easy for us to get the job done with very little expenditure of our time and attention."
International Problem Solving:
"Best thing about Birch Tree is their willingness to accommodate to client’s needs. Given we have placed an order, unbelievably difficult to deliver across Atlantic, Birch Tree took the time and applied the efforts needed for our order to be delivered to us on time. Moreover, they continue to meet our expectations time and time again."
"Whenever anyone asks for help in generating ideas or sourcing items for a corporate gift, I always ask them, ”Have you called Katie yet?” Katie and Connie make the process of ordering promotional items a breeze.
I have gotten the nicest feedback on all of the promotional items we ordered from Birch Tree. The trade show/conference last week was a total success - largely in part to the promotional materials. The booth looked great with the beautiful tablecloth -- we absolutely love it. The colors and material are simply perfect. It was also delivered right on time as promised.
The smaller Koya journals were a huge hit, pens, neoprene totes. I sent a lot of these items for this trade show and my colleagues came back with nothing! It all flew out the door with positive responses.
Thank you again for everything over the last several months - it took a lot of coordination on your part and your suggestions for particular items and helping me in the decision process was first-class.
Thanks again for everything. I look forward to working with you more in the future!"